HELP

How do I play poker on Riva Poker?

Riva Poker offers you passionate and exciting online poker. To play all your favourite poker games, you need to have installed Riva Poker software on your computer, signed up as a member on the site and to have deposited money into this account. After completing these stages, which will only take you a few minutes, you’ll be set to play on all our tables!

Is Riva Poker software reliable?

Riva Poker’s software is completely reliable. We assure you that our software contains no viruses, spyware or any other malware which could damage your computer. Riva Poker also protects your details using the most advanced security available on the market to guarantee complete peace of mind while playing.

How do I become a Riva Poker member?

Becoming a Riva Poker member is simple, easy, and totally free! To do so, fill in the membership form found on our site or use the Riva Poker software. You will then have created your Riva Poker player’s account and will be able to play our games straight away and benefit from promotions exclusive to Riva poker!

Are my personal details safe and secure?

Riva Poker guarantees complete security and confidentiality while playing. All the personal details you supply when signing up will be maintained in confidence and are never passed on to a third party.

How do I receive my winnings?

All the winnings you gained from playing are available in the "Cashier" section of your player account. You can withdraw your money at any time without charge via two options: electronically or by cheque.

We are in partnership with Web Security Transactions - an approval body which specializes in electronic transactions. They are one of the best online transaction companies with more than $50 Million of online transactions to date. Secure Fire uses an advanced security system to ensure that your details are completely safe and protected. Your credit card information is stored on a secured server, protected by the best security available on the market.

I would like to cancel my withdrawal request and credit the amount to my account
During the validation process, you have the possibility to cancel your withdrawal request at any time by clicking on “My Account” => “Withdraw” => “Pending Withdrawals”. By cancelling a pending withdrawal request, the amount will be transferred back to your player account balance.

I want to transfer money to a friend.

You can only transfer money to players who have open accounts on our website and using the same currency (Euros, Dollars, etc..).
The option allowing players to transfer money to other players will be activated only if the player requesting it has already made at least one deposit on RivaPoker and confirmed their identity by sending the requested documents (if it’s the case). In order to withdraw money received through a transfer from another player, the player needs to collect 20 Points per $1 they want to withdraw. For example, if a player received $20 through a player transfer, that player will need to collect 400 Points after receiving the transfer in order to withdraw the $20.
- Players involved in the transfer will no longer be able to play at the same cash tables or in the same sit & go tournaments.

How do I take part in poker tournaments with Riva Poker?

Riva Poker allows you to take part in variety of national and international online poker tournaments. Check our promotions page for updates on coming tournaments, current tournaments, conditions to participate, and even tournament packages offered by Riva Poker.

What should I do if I can’t connect to Riva Poker?

You may have problems connecting to Riva Poker if you are using a proxy server or firewall. In this case, contact your network provider and your internet provider. They will guide you, step by step, to help you re-establish your connection to Riva Poker. You can also contact our support team who will do their best to help and guide you, if necessary, to the appropriate service to resolve the problem.

What should my computer settings be in order to play?

Riva Poker’s software is compatible with all these browsers: Internet Explorer (version 5.0 and higher), Netscape (version 4.0 and higher) and Mozilla Firefox. For the best gaming experience, a broadband Internet connection is preferable but not essential.

How do I use a bonus code?

Some bonuses are triggered by entering a promotional code. If you have a bonus code please follow the steps below to receive your bonus.

- Deposit bonus code: If you have a code to enter to receive a bonus on your next deposit click on Cashier => Deposit => Choose the payment method you want to use => Enter the bonus code in the "Promotional code" field.

- No deposit bonus code: Log in to the Poker770 software, click on Cashier => My Account => Pending Bonuses. Enter the bonus code in the "Promotional code" field and submit. Your bonus will be credited automatically.